Refund Policy

> [ATTORNEY: this refund policy (decided by the founder on 26 Oct 2026, replacing the 22 Oct "no refunds" rule) awaits attorney review. Draft, not yet published.]

Refund any charge within 14 days

You can get your money back for any charge, with no questions asked: a first purchase, an upgrade or a renewal. Open your account, choose the charge and press refund. It is instant, and you do not need to write to us. A refund covers one charge at a time and is available for 14 days after that charge.

When you refund a charge, the licence and anything that payment earned (for example keep-forever credits) are revoked, so the face goes back to its sealed state on your watch. Refunding a membership charge also cancels the membership, so it will not renew.

Refunds are returned to the original payment method through our payment provider and normally appear on your card within 5 to 10 days; timing depends on your bank.

How many refunds

One automatic refund per account in any rolling 12 months. A request over that limit, or made after 14 days, goes to a manual review by our team. We aim to answer within one business day. Write to info@bsvsoft.com with the email address you used to buy and the charge concerned.

Always refunded

We always refund, whatever the limit and the time that has passed:

• a duplicate charge (you were charged more than once for the same order); and
• a technical fault on our side that stops a face you paid for from working, when we cannot resolve it within a reasonable time.

Try first, if you like

You can still try every face on your own watch before you pay: scan the QR on any face and sign in, and for 3 days every face you activate is fully unlocked (one trial per account). After the trial, a face you have not bought stays on the sealed dial and nothing is charged.

Immediate delivery of digital content

A face is digital content, delivered the moment you pay. At checkout we ask you to confirm that you want immediate access and understand that, as a consumer in the EU or UK, you lose your statutory 14-day right of withdrawal for that face once delivery begins. Our 14-day refund above is a separate, more generous right that applies to every customer. We confirm your checkout consent by email.

Memberships

Everywhere, you can cancel a membership at any time. Your access continues until the end of the period you have paid for, and then the membership does not renew. Any membership charge can also be refunded within 14 days as described above, which cancels the membership. Memberships renew automatically until you cancel, which we ask you to agree to at checkout.

EU and UK: your statutory right to cancel a new membership within 14 days for a refund, minus a proportionate charge for the days used if you asked it to start immediately, is unaffected. See section 4a of the Subscription Terms.

Credits and bundles

Bundles follow the same rules as single faces. "Keep forever" credits have no cash value. If you refund a payment, we revoke only what that payment earned, such as the credit it produced, and nothing else. If a face you bought on its own was counted toward your first membership payment, that amount is not refunded separately. When we refund a charge we refund the whole amount you paid, including any payment fee on a monthly membership.

Chargebacks

If something looks wrong with a charge, please refund it from your account or write to us first. See help with a charge. We would much rather fix it with you directly, and quickly, than have it become a dispute with your bank.

Your statutory rights

This policy does not affect any statutory rights you have under mandatory consumer law.